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1. Is there a minimum order requirement?
Yes. A minimum order of 4 trays is required due to shipping constraints. This not only ensures you get value for money in freight costs, but it also ensures the health and quality of our plants. A full box is required to ensure the plants don't move around and get damaged during shipping. The only exception to this is paddock ready blueberries, as only 20 plants will fit in a box.
2. How do I order and pay my deposit etc?
Place your full order through our page and checkout. We will then send you an invoice with your deposit details and how to pay it. Your initial deposit in due within 7 days. Once your deposit is received, we will start to grow your plants. A further deposit will be required within 7 days as your plants leave the laboratory and are sent to the greenhouse and the final payment is due within 7 days of receiving your plants.
3. What freight options do you have?
We have a range of shipping options. If you live locally one of our friendly team members may be able to deliver to you personally. However if you live further afield we can organise air freight or Australia post to ensure your plants arrive safe and healthy. If you are placing a large order interstate (eg 5000 plants), we may be able to arrange delivery by us at cost. Please contact us to discuss.
4. Can I order in small amounts?
We are a wholesale only supplier. Most trays of plants are either 32, 50 or 105 cells (depending on plant variety). A minimum order for freight requires a full box of 4 trays and there is a minimum order of 1 box.
We are currently working on another website for locals to order for their home garden in smaller quantities. Please stayed tuned.
5. What is your guarantee and refund policy?
Your plants are covered under our guarantee until you receive them. We cannot be held at fault for plants once they have been planted. You are welcome to contact us for advice but if your plants don't perform for you as expected, this may be due to soil, climate, moisture or a range of other factors. Due to these variables we cannot guarantee the performance of all our plants across all of Australia.
Please check out our hints and tip page for help on how to best care for your plants.
Due to the time and costs involved in growing plants in our laboratories, we cannot offer a refund if you just change your mind. The full process takes months and many hours and days go into getting your plants to the dispatch stage. We only offer refunds if there is a complete failure of the plants you have ordered on our end and we cannot supply you with your order.
6. How much is freight for my order?
Freight costs vary depending on who we ship with, the destination, plus the size and weight of the package. We will endeavour to keep shipping costs to a minimum and will send at cost, plus packaging fees with no hidden extras. Freight will be charged at dispatch.
7. When will my plant order arrive?
Plants are packaged to last 14+ days in transit and standard post will have your plants arriving in 10-14 days. Air freight and express post will arrive even faster.
8. I have placed my order. When will it be processed and sent?
Once your order is received you will get a notification to let you know that it has been processed and started. Plants vary greatly in how long they take from the laboratory to dispatch but at a minimum it will be at least 6 months. Some plants are much harder to get started than others and can take even longer. You will be notified as your plants progress through the different stages and finally once they are dispatched too.
9. Not all the plants that I want are available now. Can you hold my order until they are?
We are happy to dispatch all of your order together and hold off or to send as they are available, providing they meet minimum dispatch requirements of a full box. Please bear in mind that there may be months in between one plants readiness and the next.
10. I want to add plants or to change my order, can I?
To make any changes to your order you will need to contact us, but this must be done within 8 weeks of placing it. After then your plants will be well on their way and there may be extra charges made if changes are made.
11. What plants grow where I live?
Please check out our hints and tips page to see what plants are suited for your area and how to best care for them.
12. What happens if my plants are damaged in transit?
We are more than happy to guide you on how to recover and revitalise your plants in the unlikely event your plants get damaged in transit. Most of the time they will spring right back, but if you are still having issues please contact us.
13. How big will my plants be?
Plants sizes differ between varieties and also depend if they are sold via trays or pots. Our trays can hold up to 105 plants so plants vary between 5-20cm high, whereas paddock ready plants may be up 120cm tall. Please check out our info pages for some photos of our common varieties to give you an idea.
14. Do you sell gift vouchers?
No. Gif vouchers are not available.
15. Will multiple orders be combined?
No. orders are processed individually. Please contact us if you need to update a current order that hasn't been started yet.
16. Can you grow large quantities of the same plant for me?
Yes. It is what we specialise in. We are a wholesale grower and providing you meet the minimum order requirement of a full box, the sky is the limit on maximum numbers.
17. Do you send overseas?
No, but we can organise with breeders in Australia to send material to laboratories overseas as tissue culture. please contact us to see what we can arrange.
18. Can you send to every state in Australia?
Yes we can, but we cannot send blueberries to South Australia and we adhere to Western Australia's strict quarantine rules. If you require plants to be sent to Western Australia please contact us first so we can discus the extra costs involved to meet the quarantine rules.
19. How secure is it to use your online store?
We use the latest security to keep your details safe when shopping online with us.
20. What payment options do you offer?
We have Paypal, Square and direct deposit. The details will be included on your invoices.
21. I haven't received a notification about my order yet. When will I get one?
We send a confirmation email once your order is received and updates along the way. Please ensure that you have entered the correct email address when placing you order. If you have made an error please contact us.
22. What if my order goes missing?
We will provide you with tracking when your order is dispatched. Please enter this number into the corresponding webpage (ie Australia Post) to get updates. if your plants don't arrive on time please contact them directly with your tracking number to follow it up.
23. Can I visit your nursery?
No sorry. We adhere to strict biosecurity rules on our entire property and as such we cannot allow visitors. This ensures your plants are kept happy and safe at all times.
24. What is your pricing policy?
Once you have placed your plant order and received a confirmation, the price will not change either up or down, even if the price changes on our store website. The only exception to this, is if you change your order in the future to a plant variety that has a different price. Our prices generally only change once a year on the 1st of July.
25. Who is responsible for incorrect address information on my online order?
Please ensure that you have entered all details correctly before you check out. The shipping details will be exactly as you have entered them. If it contains incorrect or insufficient details then we will not be held liable for replacement or additional shipping costs. Please be aware that if you are paying with Paypal, that sometimes your default address on Paypal's file may be different o your current shipping address. Please check this before checking out.
26. Can I pick up my plants?
No. We have strict biosecurity rules across our entire property to ensure the health and safety of our plants. Visitors are not allowed.
27. Can I exchange my plants?
Due to our strict biosecurity rules, we cannot allow plants to return to our property once they have left to avoid infection. Plants also cannot re-enter Tasmania once they have left the state.
28. Why didn't I receive a deposit invoice for my raspberries?
Raspberries are one of the hardest plants to initiate and as such we don't take deposits on them until they make it to the greenhouse. We will only invoice you when they are larger and healthier and we can guarantee you your plants.
29. I have been trying to call but no one will answer the phone or it goes straight to voicemail.
We are situated in a poor reception area and as such don't always receive calls. Plus our cool rooms that we frequently work in block signals. We are unable to have a landline due to Telstra being able to supply one to our area, so we do apologise if you can't get through to us. Please go to our contact us page and send us an email and we will endeavour to get back to you ASAP.